Help and FAQS - Assurance Mobility
Assurance Mobility - UK Mobility Specialists - 0161 639 0104


Help and FAQS

Assurance Mobility Help & FAQ Page

Here you will find common questions and answers as well as information on how to get help

Do you allow VAT exemption?

Yes we do!
At the checkout you will be able to input the medical condition that will allow for VAT relief

How much is shipping UK?

Shipping to the mainland UK is 100% free

How Can I Pay?

Securely using a debit, credit card or Paypal
We use SagePay as our payment gateway for cards and Paypal as another option. Both of these are secure and easy, we don’t keep payment information on file.

Where is Assurance Mobility based?

The UK
Assurance Mobility operates from the UK, our products are shipped from our UK warehouse and our customer support team are also here in the UK

How can I contact Assurance Mobility?

In a few ways!
You can send us a message by Clicking Here or by calling us on 0161 639 0104 or by emailing us at

Do you have a shipping information page?

You can see our Shipping Information page by Clicking Here

Is Assurance Mobility on social media?

You can visit us on Facebook by Clicking Here – Like our page and you will get the latest product news first


  1. Stefanos Romaios

    I would like to know if you can post your products to Greece and if yes at what cost
    Drive Medical R8BL-23 Lightweight Aluminium Padded Seat Rollator Blue
    Best Regards
    Stefanos Romaios

  2. Gemma Parkinson

    Hi, thank you for getting in touch. As an estimate, you would be looking at £30.00 for delivery to Greece, I would be able to be a little more specific with a postcode if you would like to e-mail us at Thanks Gemma

  3. jeanne chapman

    i want to know how i can get the vat form to fill in as my disability in arthritis fibromyalgia hips torn tissue between left thigh and hips
    worn and torn inner ankles hearing def in both ears tininess immunity cataract in both eyes low high blood pressure under the hospital
    can you let me know please thanks

  4. Gemma Parkinson

    Hello Jeanne

    Thank you for getting in touch, I can send you a form to your e-mail address. You can complete this and then send it back to us. Hope this helps.


  5. Pauline Trickett

    We have lost the charger to my folding scooter how much is it for a new one

  6. Gemma Parkinson

    Hello Pauline,
    Sorry to hear this, a replacement charging lead for the Dual Wheel Scooter is £269.99 excluding the VAT. This can be ordered with us via e-mail or telephone.
    Feel free to get in touch anytime if we can help with anything else.

  7. Pauline Trickett

    How can I geta charger for my folding scooter for my disabled mother we cannot find hers will any do

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