Here at Assurance Mobility, we have worked hard to build up a reputation for putting our customers first.
From the moment you pick up the phone or place an order on our online shop, you will find that you’re in good hands. With over 25 years of combined experience in customer services and recently (since 2014) running our ecommerce site, providing for our customers, we are well equipped to find the exact product or solution to fit your needs.
We are Gemma and Maxine – call us today and let’s get moving!
Whether you need advice or sales help we are happy to talk!
Mobility Aids Hand Picked For You.
When acquiring stock for our store, we go that extra mile to make sure the mobility aids and accessories that we are sourcing are of the highest quality and that they really do deliver quality of life improvements for our customers.
Frequently Asked Questions
All our mobility products are available with V.A.T relief at checkout if the customer’s disability qualifies. The process is simple, just shop in our online store as normal and when you get to the checkout make sure to mark that you are eligible and write us a small note about your condition and the V.A.T will be removed from your purchase price. If you have any questions about how this works, just pick up the phone; we are always happy to chat and give any advice and help where we can.
The Government has guidelines on who is eligible for V.A.T relief when buying mobility products, please check the list below to see if your disability qualifies.
In order to qualify to purchase a product VAT free, your disability has to qualify. The Government considers you disabled or have a long-term illness if:
You have an impairment (either physical or mental ) that restricts your ability to carry out normal everyday activities.
You have a condition this is considered and treated as a chronic sickness, like diabetes.
You are terminally ill.
Sadly you do not qualify if you’re elderly but not disabled, or if you’re temporarily disabled.
For more information, please check out this official government web page or give us a call for an informal friendly chat.
If your delivery address is in England, Wales or Scotland (excluding the Scottish Highlands) then we will ship your online or phone orders to you free of charge using our standard delivery service. Free UK Delivery on our products is a service that we have offered to our customers for over 10 years and we are pleased to continue to do so.
It is important to us here at Assurance Mobility that you are completely happy with your purchase. We want you to be enjoying and benefiting from your new deliveries as soon as possible, so if you have any problems with your products when they arrive then please do call us right away and we will do all we can to help. All our products are covered by a manufacturer’s warranty, so your purchases are fully covered should you encounter any technical difficulties further down the line.