Terms & Conditions

banner arch

Shipping & Delivery
Returns & Replacements
Payment, VAT Exemption, Pricing & Promotions
Viewing Orders, Updating Account Information
Privacy & Security

Shipping & Delivery

Delivery options and charges will always be displayed before you confirm your order.

Location Delivery Charge
Standard Delivery UK Mainland




Scottish Highlands, Islands and Northern Ireland

£3.95  – Orders under £30 ex VAT
Free    – Orders Over £30 ex VAT


£3.95  – Orders under £30 ex VAT
£14.95 – Orders over £30* (Does not include Bulky Items i.e. Riser Recliners)

White Glove UK Mainland Only £80

International, Isles of Scilly & Channel Islands Delivery We are working towards providing an international delivery service and will update our newsletter when this becomes available.

White Glove Delivery – A two person engineered service for larger items such as Rise and Recliner Chairs and Scooters.  This includes a delivery date that is suitable for you, set up and explanation of how it works.  Currently, only available in Mainland UK. Get in touch for more details or to add this to your order.

*Free Delivery of larger items such as the rise and recliner chairs, scooters etc is a kerbside delivery service only and will be delivered on a pallet.  Due to the weight and size of these larger items, the courier will only bring them as close to your property as possible, so you may want to ask someone to assist you on the day as the delivery driver will not be able to bring the item into your home.

Returns & Replacements

In line with the Consumer Contracts Regulations you have 14 calendar days to change your mind. We ask that the item(s) are returned unused and must be in the original, undamaged packaging, including the box. You will be responsible for the return of the item(s) and associated costs and recommend you use a traceable/signed for service. We also offer a chargeable collection service. Please contact us if you would like us to arrange a collection for you.

Returns of commodes and bathlifts will not be accepted for hygiene reason if removed from the packaging.

A refund will be given within 14 days of receiving the item, providing it has been returned in its original condition. A deduction can be made if the value of the item has been reduced as a result of it being handled more than necessary before returning.
In the unlikely event that you receive a damaged or incorrect item, we will make every effort to rectify this as soon as possible. If you have a return, problem or question we are happy to help. Please contact us at info@assurancetl.com.

Warranty Claims
If something is not working as it should, feel free to get in touch with the Assurance team.  We will at first attempt to resolve any issues over the phone or e-mail and may ask for videos and photographs to assist with this.  Most manufacturers offer a 12 month warranty and we will assist our customers in any warranty claim case.


All of our products are intended to make your daily living easier and more pleasant, they are not however, advertised as types of treatment for any illness or ailment.

You may wish to speak to your GP before purchasing certain items if you are unsure whether it is suitable for you.
Electrical items will be fitted with a plug for UK power points, please bear this in mind if ordering for international delivery.

Payment, VAT Exemption, Pricing & Promotions

Debit/Credit card payments are taken through our online secure gateway system by Sage Pay. Sage Pay is one of the leading ecommerce payment handlers. You can be confident that your details are taken safely and securely. In addition to card payments we also accept PayPal.  We are also able to accept card payments over the telephone, Cheque and Bacs Transfer, our contact details can be found on our ‘contact us’ page.  Please call anytime for assistance with ordering or payment.

All prices shown do not include VAT, this will be added at the shopping cart stage unless you are eligible for VAT exemption. In order to qualify for this you must provide us during the checkout process, with a specific medical condition or long term illness that the user suffers from. We may not be able to send your item until the additional VAT is paid or condition provided.

Are you eligible for VAT Relief?

To be eligible for VAT relief the government says you have to fit the following criteria:

A person is ‘chronically sick or disabled’ if he/she is a person:

  1. With a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; with a condition which the medical profession treats as a chronic sickness, such as ; or
  2. Who is terminally ill.

Important Note: It does NOT include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb. 

What do we need from you? 

It’s very easy to claim VAT relief, all we need to know is the name, long term medical condition or disability of the person the item is for. You will not be asked to provide any kind of paperwork, certificates or statements.  During the check out process you will see 2 boxes promoting you for a name and medical condition, this is all you need to enter. All information collected over our secure connection and we keep it completely confidential.  If you have any questions about VAT Relief, get in touch via our contact us page or on 0161 639 0104.

Any promotional offers on items will be subject to availability.

Viewing Orders

If you wish to view your order history, please log in or click here to contact us.

Updating Account Information

If you wish to update your account information, please log in or click here to contact us.

Privacy & Security

Privacy Policy
Assurance Mobility take data privacy very seriously and will always act in accordance within the law in the country of our incorporation, the United Kingdom.

Our data privacy policy and procedures have been updated to comply with both the General Data Protection Regulation (GDPR) and the Data Protection Directive (DPD) May 24th 2018.

We collect and store the following identifiable data when you place an order: Name, e mail address, telephone number, billing address, shipping address and any e mail preferences you may have chosen to grant us.

We do NOT store credit card numbers or any other payment information. We also use IP recognition to determine which country our users are visiting our store from, in order to show customers prices and shipping costs relevant to their location and to pre-complete fields in the checkout to ensure accuracy and for our customers convenience.

We also use tracking pixels on our stores to gather anonymous non-identifiable data of our users online browsing behaviour. This data is used for analytics purposes (for example, but not limited to, Google Analytics) to enable us to track the performance of our stores in order to make future improvements to our customers online shopping experience.

We may also use anonymous non-identifiable tracking pixels for the purpose of targeted advertising (for example, but not limited to, Facebook re-targeting advertisements) to offer our customers relevant offers, and prevent irrelevant advertisements being displayed on third party sites to our customers. We will only use such tracking pixels if you have expressly agreed to their use on the store.

We use session cookies on our stores to allow customers to place products in their basket; these session cookies are an essential function of our online shopping cart. If you disable these cookies, you will not be able to add items to your cart and make a purchase from any of our stores. Most browsers automatically accept cookies; you can set your browser options so that you will not receive cookies from websites or from third party sites you can also delete existing cookies from your browser by using the options available.
Many browsers can be set to suppress the full functionality of cookies which are sent from a web server to a web browser when that browser visits the server’s site.

Opt In Tick Boxes for e mail information
Our website contains “opt-in” boxes on pages where you can provide personal information (name and e mail address) for the purpose of receiving information in the form of marketing e mails. We use mailing lists, and also a sign up function for stock alerts for out of stock products. Sometimes we use a specialist third party e mail provider (including, but not limited to, Mailchimp) to deliver those e mails. We do not share such information with any other third parties. If you do not want us to send you information as described where relevant, you should leave the “opt-in” boxes unticked.

Other privacy information
It is possible that Assurance Mobility could merge or be acquired by another business. If this happens, we may share the information that relates to your order. You will be sent notice of such an event as a customer of our server and receiver of our services.

Please note by clicking on any external links or banner advertisements will result in your transferal to another website, data privacy practices may be different to that of Assurance Mobility.
Visitors should consult the other site’s privacy policies as we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. This privacy policy may be changed by Assurance Mobility at any time. The revised policy will be posted to this page so that you are always aware of our policy and under what circumstances we disclose it. Assurance Mobility will ensure that your personal information is treated with the utmost respect and in accordance with laws defined within the country of our incorporation.

Data Subject Access Request
If you wish to request a copy of the data we have stored in relation to your order (name, e mail address, billing address, shipping address, telephone number and any e mail preferences), please e mail your request to info@assurancetl.com Please note, your request must come from the same e mail address used in relation to your order to ensure your privacy.

We will execute such requests within one month of receipt of your e mail. Please note – we do not store credit card numbers or any other payment information.

Right To Be Forgotten
If you wish to have all such data deleted (name, e mail address, billing address, shipping address, telephone number and any e mail preferences), please e mail your request to info@assurancetl.com Please note, your request must come from the same e mail address used in relation to your order to ensure your privacy. We will execute such requests within one month of receipt of your e mail. Please note – we are required by law to store this data for a period of twelve (12) months from order date to comply with financial services regulations and cannot exercise such a request until this period has passed.

Please note – we do not store credit card numbers or any other payment information.

Data Breach & Notification
In the unlikely event of any data breach, we will notify the appropriate supervisory authority without undue delay, and where feasible no later than seventy two (72) hours of the discovery of the breach. In the unlikely event of such a data breach being likely to result in a high risk to the rights and freedoms of individuals, we will notify those individuals without undue delay, and where feasible no later than seventy two (72) hours of the discovery of the breach. If you have any queries/complaints regards our data protection practices, please contact our Data Protection Officer by e mail here assurancemobility@reachagency.co.uk
We will respond to such requests within five (5) working days.

Medical Conditions
We are required to keep a name and medical condition for HMRC for those customers who claim VAT relief due to a medical condition specified at the checkout area of our web site. We do not share any information regarding any medical conditions and will only provide these details to HMRC upon request.